ibc Casino & Sportsbook FAQ
Users of ibc ask questions across several key areas: how to set up an account and complete verification, how to deposit and withdraw using local payment methods, what games and sports markets we offer, and how to keep their account secure. This page answers the most common questions so you can get started quickly and understand how our platform works.
We at ibc have written this FAQ to give you clear, practical answers without jargon. If your question is not covered here, or if you need real-time support, contact our team via live chat or email — we are available Monday–Friday, 09:00–18:00 Jakarta time. For detailed legal terms, account rules, and jurisdiction restrictions, please read our Terms and Conditions and Legal Notice pages.
This FAQ covers account registration and KYC verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, game categories (slot tournaments, live-dealer tables, sportsbook markets, esports), and account security. Each answer reflects our current ibc policies and support procedures.
- Account and registrationhow to create an account, KYC verification requirements, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer (online payment, e-wallet, mobile banking, local payment); fees and processing windows
- Games and marketsslot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, Liga 1 and international football, esports
- Security and supportdata protection, account safety, contact channels, and when to read legal documents
Below we answer the questions ibc members ask most often. Expand each item to read the answer. If you do not find what you are looking for, our support team is ready to help during business hours.
Account and registration
We at ibc require KYC (Know Your Customer) verification to comply with financial regulations and prevent fraud. During account setup, you must provide your full legal name, date of birth, email, and mobile number. We then ask for a government-issued photo ID (such as a national passport, driver's license, or identity card) and a proof of residence (such as a utility bill, bank statement, or government letter) dated within the last three months. If you are registering from Jakarta, Surabaya, Bandung, Medan, or Semarang, the same documents apply. We process verification requests within 24 hours on weekdays. If we ask for additional information, we will contact you via email or chat.
To open an account on ibc, you provide your full name, email address, date of birth, and mobile phone number. You create a strong password (we recommend at least 12 characters mixing letters, numbers, and symbols). You confirm that you are at least 18 years old and that you reside in a jurisdiction where ibc services are legally available. You agree to our Terms and Conditions, Privacy Policy, and Legal Notice. Once you submit your registration, we send a verification link to your email. Click the link to confirm your email, then log in. Your account is now active, but before you can deposit or play, you must complete KYC verification by uploading your ID and proof of residence.
On the ibc login page, click "Forgot password?" and enter your email address or username. We will send a password-reset link to your registered email. Click the link (valid for one hour) to create a new password. If you do not receive the email, check your spam folder. If you still cannot reset your password, or if you cannot access your registered email address, contact our support team via live chat or email. We can verify your identity and help you regain access to your account.
Payments and transactions
Yes, we at ibc accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. During checkout, select "Bank Transfer" as your payment method and choose your bank. We will display a unique account number and reference code. Transfer the amount to that account using your bank's mobile app or internet banking. Bank transfers typically process within subject to verification on weekdays. If your transfer does not appear in your ibc account within one hour, contact our support team with your bank receipt and reference code. We can trace the transaction and credit your account manually if needed.
We at ibc do not charge fees on deposits. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, the full amount goes into your ibc account. Your bank or payment provider may charge their own fees — we recommend checking their rate before you transfer. Withdrawal fees vary by payment method. Typically, e-wallets (mobile banking, local payment, online payment, e-wallet) withdraw with zero ibc fees, while bank transfers (mobile banking, local payment, online payment, e-wallet) may incur a small processing charge (details appear at checkout). We display all fees clearly before you confirm a withdrawal.
Withdrawal timing depends on your payment method. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) typically arrive within subject to verification on weekdays during business hours. Bank transfers (local payment, online payment, e-wallet, mobile banking) usually process within 1–4 hours on weekdays; weekend or holiday transfers may take until the next business day. We process withdrawal requests during our business hours (Monday–Friday, 09:00–18:00 Jakarta time). If you request a withdrawal on a weekend or during Idul Fitri or Idul Adha, it will be queued and processed the next business day. If your withdrawal does not arrive within the expected window, contact support with your withdrawal ID and we will investigate.
On ibc, promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonuses". During signup, look for a field labeled "Promo code" or "Bonus code" — enter the code there before you complete registration. If you already have an account, log in, go to Account Settings, select "Promotions", and paste the code in the input box. Click "Apply" to activate the offer. Not all codes are available to all users; eligibility depends on your account age, jurisdiction, and the promotion's terms. If a code does not work, contact our support team to verify that it is valid and that your account qualifies.
Games and markets
We at ibc offer four main game categories. Slots: daily and weekly tournaments featuring Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live dealers: real-time tables (blackjack, roulette, baccarat, Dragon Tiger) with professional dealers and HD camera feeds. Sportsbook: wagers on Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and international fixtures. Esports: markets on Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has detailed rules and betting options accessible from our game menu.
We at ibc run slot tournaments daily and weekly across Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Daily tournaments typically start in the morning (Jakarta time) and run until midnight. Weekly tournaments span Sunday through Saturday with higher prize pools. Tournament schedules are published in advance on the ibc platform under "Tournaments" or "Events". You join a tournament by playing the designated game during the tournament window — your score accumulates automatically. Leaderboards update in real time so you can track your position. Tournament results are finalized at the end window, and payouts are credited to your account within 24 hours.
Security and support
We at ibc use SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. Your password is encrypted and never stored in plain text. Your payment information is processed by PCI-compliant payment partners and is never stored on our servers. Your ID documents and proof of residence are stored securely and are used only for account verification; we do not share them with third parties except where required by law. We undertake to protect your data in accordance with applicable data protection laws. For details, see our Privacy Policy and Data Protection Notice.
We at ibc offer email support for account inquiries, technical issues, and general questions. Email our support team at [email protected] with your account username or email, a clear description of your issue, and any relevant screenshots or transaction IDs. We aim to reply within 24 hours on weekdays (Monday–Friday). For faster help, use our live chat feature, which is available Monday–Friday, 09:00–18:00 Jakarta time. Include your username in the chat so our agents can look up your account quickly. For urgent account issues (such as unauthorized access), use live chat or call our support line if available.
If you believe your account has been accessed without permission, change your password immediately by clicking "Forgot password?" on the login page and following the reset steps. Then contact our support team via live chat or email right away. Provide a description of the suspicious activity (unexpected transactions, login alerts, password changes you did not make). Our team will review your account, check transaction history, and help you secure it. Do not share your password with anyone. Enable two-factor authentication if ibc offers it. If you see unauthorized transactions, report them within 24 hours so we can investigate.